IVR Solutions Development

Klewards' Interactive Voice Response System is a state-of-art communication system that facilitates clients with a 24x7, 365 days a year communication between Service Providers and their targeted customers.

 

IVR For Clinical Research and Healthcare

IVR As Autodialers

  • Clinical research surveys
  • Patient-centered outcomes assessment/ Diagnostic instruments
  • Appointments with Doctors
  • Functional status and satisfaction screening
  • Call numbers stored in database automatically
  • Convey prerecorded messages

 

Can be used for Advertising and providing Bill Information.

 

 

IVR For Education IVR For Surveys
  • Offer details of courses/subjects
  • Course registration
  • Exam Schedule and details
  • Declare Results
  • Inform about current & future events in campus.
  • Product Satisfaction Surveys
  • Field Representative Reporting
  • Focus Group Screening
  • Shopper Feedback
  • Customer Perception Surveys

 

IVR As Complaint Management System
  • Complaint Registration
  • Complaint number assignment
  • Complaint number sent to customers through SMS
  • Send alerts to concerned complaint attendants

Application Areas

  • Best suited for apartments or societies with number of residents within the premises
  • Can be used by employees in organizations for registering resource requirements or faults

 

IVRS As Receptionist IVRS For Product Authentication
  • Attend calls
  • Guide caller to required information or person
  • Authenticate a product
  • Provide relevant product information to end user.

 

Our inventive IVR System allows customers to make calls over a telephone line thereby enabling the Service providers to provide relevant information over the same telephone line to their clients. With our IVR services, a simple telephone instrument would become a powerful input/output device through which all kinds of transactions can be performed with assured security and data integrity.

 

Our IVRS has a repository of independent modules that can help you manage your business database, make connections with your customers, and manage product information better.